A phone system that connects your team and improves customer service. In the office, at home or on the move: the same communication experience, powered by 3CX.
3CX brings together your phone system, calling apps, video meetings and customer service tools in one place. At Teicom, we help you choose the right setup for your team and put it into operation.
01 / PHONE SYSTEM
Calls routed to the right person
Extensions, schedules, welcome menus and queues organise incoming calls and reduce waiting times.
02 / MOBILITY
Your extension goes with you
Make and receive business calls in your browser or the iOS and Android apps, wherever you are.
03 / CUSTOMER SERVICE
More context for every reply
Connect channels and tracking tools so your team can respond better and see how the service is performing.
A connected experience
From the call to the answer, without losing the thread.
Imagine a customer enquiry arriving while your team is split between the office, mobile devices and remote work. 3CX helps route it to the right person.
01 · INCOMING
A customer calls
On your usual number or another configured line.
02 · ROUTING
The system routes it
By schedule, voice menu or queue according to your service rules.
03 · ANSWER
Your team responds
From a desk phone, browser or mobile, using their extension.
04 · FOLLOW-UP
Clearer insights
Reports and integrations help you understand the service.
What 3CX can do for you
The features you need. Without making daily work harder.
We start with how your business works, then enable the features that bring real value to customers and your team.
Phone system and call routing
Extensions, transfers, forwarding, schedules, digital receptionist and call queues.
Web and mobile apps
Business calls from your browser, iOS or Android, using your company extension.
Video meetings
Video meetings built into the 3CX communications platform.
Multichannel customer service
Website chat and, depending on the setup, channels such as WhatsApp or SMS in the same workspace.
Insights and control
Reports, dashboards, call recording and monitoring to assess service and improve processes.
CRM integration
Caller identification and access to customer context through compatible integrations.
Feature availability depends on the edition, licences, telephony provider and integrations selected. We help define these before deployment.
3CX EN ACCIÓN3CX EN ACCIÓ3CX IN ACTION3CX IN AKTION3CX IN AZIONE
3CX por dentro, en imágenes reales.3CX per dins, en imatges reals.See 3CX in real screenshots.3CX in echten Screenshots.3CX in schermate reali.
A phone system that can also help you understand every conversation.
3CX offers an edition with AI features to answer calls, transcribe them and turn them into useful information. At Teicom, we assess which capabilities make sense for your team before deployment.
01 / RECEPTION
AI receptionist
It can answer calls, capture the reason for the enquiry and route them to the right team, even outside business hours.
02 / TRANSCRIPTION
Conversations in text
Call and voicemail transcripts let you review information without listening to an entire recording.
03 / SUMMARY
Key points at a glance
Automatic summaries help you retrieve the main points and keep customer service moving.
04 / ANALYSIS
Improve with data
Indicators and sentiment analysis help identify trends across calls, queues and service teams.
Responsible deployment: available features depend on the edition, AI provider and configuration. We review licences, costs, permissions and how conversations are processed with you before enabling them.
A phone system that connects your team and improves customer service. In the office, at home or on the move: the same communication experience, powered by 3CX.
3CX brings together your phone system, calling apps, video meetings and customer service tools in one place. At Teicom, we help you choose the right setup for your team and put it into operation.
01 / PHONE SYSTEM
Calls routed to the right person
Extensions, schedules, welcome menus and queues organise incoming calls and reduce waiting times.
02 / MOBILITY
Your extension goes with you
Make and receive business calls in your browser or the iOS and Android apps, wherever you are.
03 / CUSTOMER SERVICE
More context for every reply
Connect channels and tracking tools so your team can respond better and see how the service is performing.
A connected experience
From the call to the answer, without losing the thread.
Imagine a customer enquiry arriving while your team is split between the office, mobile devices and remote work. 3CX helps route it to the right person.
01 · INCOMING
A customer calls
On your usual number or another configured line.
02 · ROUTING
The system routes it
By schedule, voice menu or queue according to your service rules.
03 · ANSWER
Your team responds
From a desk phone, browser or mobile, using their extension.
04 · FOLLOW-UP
Clearer insights
Reports and integrations help you understand the service.
What 3CX can do for you
The features you need. Without making daily work harder.
We start with how your business works, then enable the features that bring real value to customers and your team.
Phone system and call routing
Extensions, transfers, forwarding, schedules, digital receptionist and call queues.
Web and mobile apps
Business calls from your browser, iOS or Android, using your company extension.
Video meetings
Video meetings built into the 3CX communications platform.
Multichannel customer service
Website chat and, depending on the setup, channels such as WhatsApp or SMS in the same workspace.
Insights and control
Reports, dashboards, call recording and monitoring to assess service and improve processes.
CRM integration
Caller identification and access to customer context through compatible integrations.
Feature availability depends on the edition, licences, telephony provider and integrations selected. We help define these before deployment.
3CX EN ACCIÓN3CX EN ACCIÓ3CX IN ACTION3CX IN AKTION3CX IN AZIONE
3CX por dentro, en imágenes reales.3CX per dins, en imatges reals.See 3CX in real screenshots.3CX in echten Screenshots.3CX in schermate reali.
A phone system that can also help you understand every conversation.
3CX offers an edition with AI features to answer calls, transcribe them and turn them into useful information. At Teicom, we assess which capabilities make sense for your team before deployment.
01 / RECEPTION
AI receptionist
It can answer calls, capture the reason for the enquiry and route them to the right team, even outside business hours.
02 / TRANSCRIPTION
Conversations in text
Call and voicemail transcripts let you review information without listening to an entire recording.
03 / SUMMARY
Key points at a glance
Automatic summaries help you retrieve the main points and keep customer service moving.
04 / ANALYSIS
Improve with data
Indicators and sentiment analysis help identify trends across calls, queues and service teams.
Responsible deployment: available features depend on the edition, AI provider and configuration. We review licences, costs, permissions and how conversations are processed with you before enabling them.
